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Setting up your email channel


Connecting your Microsoft Exchange Server to Zendesk (EAP)

Note: The features described in this article are currently available in an early access program (EAP). To learn more...

Edited Oct 31, 2024

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Using Exchange Online/MS 365 with the Authenticated SMTP Connector [EAP]

This is a setup recommendations article for the Authenticated SMTP Connector EAP (outbound version) for use with Micr...

Edited Oct 17, 2024

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About the Authenticated SMTP Connector

Quick Look: Admin Center > Channels > Talk and email > Email The Authenticated SMTP Connector lets you connect a...

Edited Nov 01, 2024

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Setting up the Authenticated SMTP Connector for two-way email relay

Quick Look: Admin Center > Channels > Talk and email > Email The Authenticated SMTP Connector lets you connect...

Edited Jan 07, 2025

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Setting up the Authenticated SMTP Connector for outbound-only email relay

Quick Look: Admin Center > Channels > Talk and email > Email The Authenticated SMTP Connector lets you connect...

Edited Jan 07, 2025

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Understanding the support address end-user experience

What's my plan? When a customer sends an email to your support email address, a ticket is created in ...

Edited Jul 30, 2024

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Adding support email addresses for users to submit tickets

What's my plan? As described in Understanding the default email setup in Zendesk, you have one email address...

Edited Jun 21, 2024

20 votes  ·  29 comments

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Testing your email setup

What's my plan? You can test your Support email addresses to ensure incoming and outgoing email messages and email...

Edited Jun 21, 2024

1 vote  ·  0 comments

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Setting up to provide email-only support

What's my plan? Many Zendesk accounts prefer not requiring their end users to sign in to Zendesk. Removing t...

Edited Jun 21, 2024

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