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Setting up your email channel

Connecting your Microsoft Exchange account to Zendesk

What's my plan? Suite Any plan Support Any plan As described in About the Microsoft Exchange...

Edited Mar 19, 2025

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About the Microsoft Exchange connector

What's my plan? Suite Any plan Support Any plan The Microsoft Exchange connector allows you t...

Edited Mar 19, 2025

1 vote  ·  3 comments

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Using Exchange Online/MS 365 with the Authenticated SMTP Connector [EAP]

This is a setup recommendations article for the Authenticated SMTP Connector EAP (outbound version) for use with Micr...

Edited Oct 17, 2024

1 vote  ·  0 comments

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About the Authenticated SMTP Connector

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Channels > Talk a...

Edited Mar 19, 2025

1 vote  ·  3 comments

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Setting up the Authenticated SMTP Connector for two-way email relay

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Channels > Talk ...

Edited Mar 19, 2025

0 votes  ·  2 comments

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Setting up the Authenticated SMTP Connector for outbound-only email relay

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Channels > Talk ...

Edited Mar 19, 2025

0 votes  ·  3 comments

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Understanding the support address end-user experience

What's my plan? Suite Any plan Support Any plan When a customer sends an email to your suppo...

Edited Mar 19, 2025

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Adding support email addresses for users to submit tickets

What's my plan? Suite Any plan Support Any plan As described in Understanding the default em...

Edited Mar 19, 2025

20 votes  ·  29 comments

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Testing your email setup

What's my plan? Suite Any plan Support Any plan You can test your Support email addresses to ...

Edited Mar 19, 2025

1 vote  ·  0 comments

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Setting up to provide email-only support

What's my plan? Suite Any plan Support Any plan Many Zendesk accounts prefer not requiring th...

Edited Mar 25, 2025

33 votes  ·  1 comment

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