Why isn't my ticket survey being counted in the CSAT statistics?
CSAT statistics in Explore reporting are created via the satisfaction offered or satisfaction unoffered field. If a CSAT automation doesn't include the action Ticket: Satisfaction | Offered it will not count the action as a sent survey. This can mess up your reporting and give false 100% response rates by accident. Make sure and check your automations for that condition.
For more information, see the article: Using CSAT. When accessing the article, check out these recipes for CSAT reports: