SUMMARY
15:52 UTC | 08:52 PT
We are happy to report the delays impacting Explore dataset refreshes have now been resolved. Thank you for your patience.
13:33 UTC | 06:33 PT
Some Zendesk Explore customers may have experienced a delayed data refresh from 11:26 UTC. Our teams have fixed the issue. The next scheduled data refresh should work as expected.
POST-MORTEM
During this incident, some Zendesk Explore customers may have experienced a delayed data refresh from 11:26 UTC. Due to MySQL deadlocks we weren't able to start explore data jobs. In order to fix the issue, we redeployed and cleared up the job queue, then reprocessed and cleared the backlog.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.