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34 Comments

  • stephen.kairys
    Comment actions Permalink

    @Annie - +100

    While I appreciate that ZD has added a new way to link to a place in an article (section header), it should not have been added at the cost of removing the drop-down menu  where I can choose an existing link. I'm not sure how I will work around this issue, but investigating it has cost me the better part of an hour when I need to be working on developing content.

    Can you guys simply put back the drop-down menu from which point I can select an anchor link ASAP  This change is a huge inconvenience for us.

    3
  • Brett - Community Manager
    Comment actions Permalink

    @Stephen and @Annie thanks for sharing the feedback. While there are no immediate plans to add this option back, I encourage you to cross-post this to our Guide Product Feedback Forum to help provide visibility to both our Product Managers in charge of this feature as well as other users in need of a similar functionality.

    Feel free to post a link to your feedback post here as well so other users can upvote and provide their use case as well.

    Thanks again for taking the time to share this with us!

    0
  • Annie Ashenfelter
    Comment actions Permalink

    @Stephen thank you for the affirmation of the inconvenience; if you have a chance, please contribute your upvote here:

    https://support.zendesk.com/hc/en-us/community/posts/360028566334-Easily-Insert-Anchor-Links-Restore-Previous-Functionality

    @Brett thank you for the standard Zendesk reply. I'd like to respectfully express that when current features we rely on are removed, and your own help resources don't reflect product changes, this double disregard for your own "best practices" in the very product you offer is both disappointing and frustrating.

    3
  • Brett - Community Manager
    Comment actions Permalink

    @Annie I appreciate you reposting here and completely understand where you're coming from. I know it can be very frustrating when features are removed and make the agents process much more difficult than it should be.

    I've passed this feedback over to the appropriate team for review and if they do have any questions they'll follow up with you.

    3

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