How can I format the text of the article with the source code?

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39 Comments

  • stephen.kairys
    Comment actions Permalink

    @Annie - +100

    While I appreciate that ZD has added a new way to link to a place in an article (section header), it should not have been added at the cost of removing the drop-down menu  where I can choose an existing link. I'm not sure how I will work around this issue, but investigating it has cost me the better part of an hour when I need to be working on developing content.

    Can you guys simply put back the drop-down menu from which point I can select an anchor link ASAP  This change is a huge inconvenience for us.

    3
  • Brett - Community Manager
    Comment actions Permalink

    @Stephen and @Annie thanks for sharing the feedback. While there are no immediate plans to add this option back, I encourage you to cross-post this to our Guide Product Feedback Forum to help provide visibility to both our Product Managers in charge of this feature as well as other users in need of a similar functionality.

    Feel free to post a link to your feedback post here as well so other users can upvote and provide their use case as well.

    Thanks again for taking the time to share this with us!

    0
  • Annie Ashenfelter
    Comment actions Permalink

    @Stephen thank you for the affirmation of the inconvenience; if you have a chance, please contribute your upvote here:

    https://support.zendesk.com/hc/en-us/community/posts/360028566334-Easily-Insert-Anchor-Links-Restore-Previous-Functionality

    @Brett thank you for the standard Zendesk reply. I'd like to respectfully express that when current features we rely on are removed, and your own help resources don't reflect product changes, this double disregard for your own "best practices" in the very product you offer is both disappointing and frustrating.

    3
  • Brett - Community Manager
    Comment actions Permalink

    @Annie I appreciate you reposting here and completely understand where you're coming from. I know it can be very frustrating when features are removed and make the agents process much more difficult than it should be.

    I've passed this feedback over to the appropriate team for review and if they do have any questions they'll follow up with you.

    3
  • Crystal H.
    Comment actions Permalink

    The "wrap text" checkbox in the editor (to view the page's code) does not respect preferences or stay checked. Why would anyone not want it wrapped? PLEASE FIX THIS. It's been like this since we started using it two years ago and now even a page refresh ticks the "wrap text" off. I am going to blast Zendesk with bug reports over this. 

    0
  • Nicole - Community Manager
    Comment actions Permalink

    Hi Crystal - 

    Thank you for letting us know. We will share this with the product team. 

    0
  • Chuck Martin
    Comment actions Permalink

    Gotta love an "improved" product:

    MadCap Flare is (currently) my main content authoring tool. When you highlight content in its WYSIWYG view and switch to code view, the same content is highlighted, making fixing HTML code easy when there's a problem. Not being able to do this in Guide is one of the things (no coloring of syntax being one other major one) that makes editing code orders of magnitude more difficult, especially when so much basic authoring functionality was removed from the product. And that this functionality WAS removed was a very, very sub-optimal decision be product management.

    0
  • Devan
    Comment actions Permalink

    Hello Chuck Martin,

    I understand how these changes could affect how your current workflow in this case. I would recommend posting your use case in our product feedback forums so our developers can understand the impact this is having on you. I'll go ahead and pass this along as well to get some visibility on it. 

    Best regards. 

    0
  • Ricardo
    Comment actions Permalink

    Hello!

    Some information in the previous version of this article was outdated and duplicated. I re-arranged this article to focus on one single topic but you can find the other topics in our Help Centre. You can find below a list of those resources:

    1

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