Zendesk Support system requirements Follow

Zendesk Support is a web-based SaaS (software as a service) application that runs in a web browser.

Make sure your computer meets or exceeds the minimum hardware requirements for your operating system (Windows or Mac OS X). See the Microsoft or Apple website for the requirements.

Zendesk Support is tested in the following Web browsers, running in Windows or Mac OS X. Your browser must be a stable release version, not an Alpha/Beta/Nightly/Development build. This applies to all browsers, regardless of operating system.

For the use of GoodData, you must have at least 1GB or more of RAM available and the ability to support all of the user interface browsers listed below. For a full list of GoodData requirements see, GoodData system requirements.

Tip: Our testing suggests that Google Chrome provides the best performance when running Zendesk Support.

For the agent/administrator user interface:

  • Google Chrome: latest two versions
  • Mozilla Firefox: latest two versions
  • Apple Safari: latest two versions (for Mac OS X only)
  • Microsoft Internet Explorer: latest version only 
    Microsoft Edge is not supported.
Browser Configuration:
  • JavaScript must be enabled
  • Cookies must be enabled
  • localStorage must be enabled
  • Security protocol newer than SSLv3 (GoodData only)

For the mobile apps:

  • Apple iOS 6 and higher
  • Google Android 2.3 and higher
  • Windows Phone 8.0 and higher
Note: Viewing the agent interface through a mobile browser is not supported. Instead, you need to use one of our mobile apps.
For Help Center end-user and admin pages:

For Web Widget end-user pages:

 

Have more questions? Submit a request

Comments

  • 0

    @Maria Nørgaard
    Are your IE11 Problems solved?
    And could you describe what is happening to your IE11 Users?

    We are having a large Issue that our IE11 Users spoardicly loged out from Zendesk

  • 0

    @Kai Ehlig

    Yes, as far as I am aware, we are no longer experiencing problems with ZD in IE11. As the issues occurred 1½ years ago, I must admit that I no longer remember what they were.

    Sorry that I cannot be of any help to you in this matter.

    /Maria

  • 0

    Hi Kai! Can you describe the issues you're experiencing in more detail?

Please sign in to leave a comment.

Powered by Zendesk