Viewing your tickets and Help Center activity in your Support profile

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5 Comments

  • Lila

    Is there a way to change the default sort of tickets on user record?  The default appears to be group by status asc + order by last update date desc and we frequently change to date created desc in order to review the account history in reverse chronological order.

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  • Jessie - Community Manager

    Hi Lila!

    At the top of the list of tickets in your user profile, you can click the header titles across the top of the view to re-arrange how the tickets are listed. The "Requested" header will allow you to arrange the ticket by when they were created.

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  • Lila

    Hi Jessie,  we already are clicking on requested to sort it descending--my question is whether there is a way to change the default sort so we don't have to reorder manually every time (the default  appears to be group by status then order by last update date desc).  

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  • Jon Daniels

    Hey Lila! Currently, it's not possible to change the default sort of tickets or community posts on a user profile.

    I took a look in our product feedback forum, and didn't see anything there regarding this feature request.
    Can you post your feedback at the following link?

    Zendesk Product Feedback

    That forum is the primary channel used by our Product Management team and other Zendesk users to discuss possible new features, so it will be the best place to have your input heard!

    Thanks again for helping us make Zendesk better and more customizable!

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  • Lila

    Ok will do, thank you!

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