Viewing your tickets and Help Center activity in your profile Follow

Viewing your tickets and Help Center activity in your profile

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You can see tickets and Help Center activity for yourself or another user in the user profile. Agents can view this information both for end-users and other agents.

This article contains the following sections:

Viewing your tickets

You can view assigned tickets, requested tickets, and tickets you're CCed on in your profile or another agent's profile. For end-users, you can view requested tickets and CCs.

To view tickets

  1. Click your profile icon in the upper-right corner of the page header, then select View profile page.

    If you want to view another user, search for the user and open that user's profile instead of your own.

  2. Click Tickets under the user's name.

  3. Select the type of tickets you want to view in the drop-down menu. For agents, Assigned tickets is selected by default. For end-users, Requested tickets is selected by default.

  4. Hover over a ticket to view details, or click on it to open the ticket.

Viewing your Help Center activity

In your or another user's profile, you can see posts, comments, votes, and subscriptions.

To view Help Center activity

  1. Click your profile icon in the upper-right corner of the page header, then select View profile page.

    If you want to view another user, search for the user and open that user's profile instead of your own.

  2. Click Help Center under the user's name.

  3. Select the type of Help Center activity you want to view in the drop-down menu. For agents, Articles is selected by default. For end-users, Article comments is selected by default.

  4. Click on an entry to view it in Help Center.

To view tickets

  1. Click your profile icon in the upper-right corner of the page header, then select View profile page.

    If you want to view another user, search for the user and open that user's profile instead of your own.

  2. Click Tickets under the user's name.

  3. Select the type of tickets you want to view in the drop-down menu. For agents, Assigned tickets is selected by default. For end-users, Requested tickets is selected by default.

  4. Hover over a ticket to view details, or click on it to open the ticket.

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