Configure Zendesk for your Active Directory/Microsoft environment Follow



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    Stephen Hudson

    I'm curious if this script could be used with the mobile SDK as well I managed to use this to get the web portal JWT auth working but am hitting a brick wall getting it to return the proper stuff for the mobile

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    Jake Bantz

    Hi Stephen,

    The SDK Authentication is completely separate from the SSO configuration in your Zendesk account. As long as the JWT requests are formatted properly, you should be able to authenticate. I see you have a ticket open with us already, but I wanted to be sure to share our documentation for anyone who finds this post in the future:

    Hope this helps!

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    Reese (Edited )

    Is it possible to delay the redirection to AD sign-on? Say we wanted to allow non-AD users to be able to access our help page and submit tickets using the form, would that be possible using this?

    Also, what might it take to allow both domain\username and sign in?

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    Dan B.

    Hey Reese!

    I'd like to get more context around what you're trying to achieve. Let me loop you in to a new ticket so we can discuss this further. See you in the ticket!

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    Matthew Kisow

    what modifications to this code are made to pass "user_fields"?  I have tries several modifications however I have not been able to correctly pass this hash.

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    Matt Sirianni (Edited )

    Matthew - check out this pull request here:

    It is updated to support passing of all supported fields, including User Fields. Be sure to read the comments. 

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