Best practices: Six things to think about before setting up a community Follow



  • Avatar
    Amie B.

    I'm sure Jessica found it already, but for anyone else wondering how to badge their moderators, here is the manual workaround:

    Excited for this to become part of the UI at some point (hint, hint).

    <Edited by Zendesk to update link>

  • Avatar
    Julien Van de Casteele

    Hey Amie,

    I cannot access your link for some reasons, but I'd be really interested in reading the article. Any where else i could read about this?



  • Avatar
    Jessie - Community Manager

    Hey Julien!

    The article originally linked in Amie's comment was archived, because it's specific to an older version of Zendesk that has since been deprecated.

    One of our Moderators has written a great tip about badges that's up to date though: Tip: How to add cool agent badges in Communities

    I've gone ahead and updated the link in Amie's comment, too!

  • Avatar
    Tammy Nasu Salguero

    Hi April,

    The article says "Do you want to: allow commenting on posts and knowledge base articles, add comments to announcements and release notes, open a general community Q&A, open a feature request community, create a community for tips and best practices?".

    How do you set up separate communities?



  • Avatar
    Nicole - Community Manager

    Hi Tammy - 

    Welcome to the Zendesk Community, and thanks for your question! 

    You can have one Community per help center. As you'll see with the way our community is set up, we created separate topics for product feedback/feature requests, Q&A, Tips & tricks, etc. So you would simply create a new topic for each of those areas. I'm sorry that the article is a little confusing with the way it's worded about that - I'll check in with the docs team and see if that can be made clearer. 

    Let us know if you have any additional questions!


Please sign in to leave a comment.

Powered by Zendesk