Best practices: Six things to think about before setting up a community

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7 Comments

  • Amie B.

    I'm sure Jessica found it already, but for anyone else wondering how to badge their moderators, here is the manual workaround:
    https://support.zendesk.com/hc/en-us/community/posts/205227528

    Excited for this to become part of the UI at some point (hint, hint).

    <Edited by Zendesk to update link>

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  • Julien Van de Casteele

    Hey Amie,

    I cannot access your link for some reasons, but I'd be really interested in reading the article. Any where else i could read about this?

    Cheers,

    Julien

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  • Jessie - Community Manager

    Hey Julien!

    The article originally linked in Amie's comment was archived, because it's specific to an older version of Zendesk that has since been deprecated.

    One of our Moderators has written a great tip about badges that's up to date though: Tip: How to add cool agent badges in Communities

    I've gone ahead and updated the link in Amie's comment, too!

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  • Tammy Nasu Salguero

    Hi April,

    The article says "Do you want to: allow commenting on posts and knowledge base articles, add comments to announcements and release notes, open a general community Q&A, open a feature request community, create a community for tips and best practices?".

    How do you set up separate communities?

    Thanks,

    Tammy

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  • Nicole - Community Manager

    Hi Tammy - 

    Welcome to the Zendesk Community, and thanks for your question! 

    You can have one Community per help center. As you'll see with the way our community is set up, we created separate topics for product feedback/feature requests, Q&A, Tips & tricks, etc. So you would simply create a new topic for each of those areas. I'm sorry that the article is a little confusing with the way it's worded about that - I'll check in with the docs team and see if that can be made clearer. 

    Let us know if you have any additional questions!

     

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  • Lou Abigail Menard

    Hi,

    First, great tips on this topic!

    Also, would just like to comment if in case there are any more tips/best practices to be added? Maybe it's no longer just "6 things" but more, as this post has been a year old.

    We are on our way to open a Community for our Help Center, and trying to research what could be the effective ways on initiating its process, then managing/moderating it.

     

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  • Nicole - Community Manager

    Hi Lou - 

    Happy to chat with you about this! Can you tell us more about the community you're looking to start? What will be its purpose/goal? Where will your users come from, and how do you plan to let them know about it? 

    You may also want to check out these related conversations: 

    Tips for driving community adoption

    Best practices for increasing user engagement

    Best practices for driving traffic to your Help Center and community

    In general, the keys are to be clear on your goals and how you'll measure success, have your moderation processes in place and know who is managing the community, and focus on providing valuable content and conversation for your users. 

    Also, know that it takes time for a new community to get off the ground. You have to keep promoting it and keep initiating conversation until it starts to take on a life of its own. 

    Looking forward to talking with you more about this. 

     

     

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