Applying ticket forms to tickets (Professional Add-on and Enterprise)

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  • Angus Chan

    Hi Zendesk Team, 

    Is it possible to hide the non related field when we use Ticket Form in Bulk update?

    Example, if I bulk update the tickets to the "Hardware request" form, in the update box  the "Platform" Field is hidden


  • Joel Hellman

    I would also like to be able to filter down the ticket fields in bulk edit page in some manner. I have lots of forms and custom ticket fields in them, but the list of custom fields in the bulk edit page is starting to be reeeeeeally long.

    I get that some users may want to have access to all custom fields regardless of form, but some option to hide form fields by default if all the bulk selected ticket has the same form, or when a user manually selects a form (like Angus suggests) would be nice. 


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