When emoji is enabled (see Enabling emoji emoticons in ticket comments), you can add emoji to your ticket comments.
Emoji enables you to type a combination of characters that renders as a picture in the ticket comment and email notification.
- In a ticket comment, type the combination of characters for the emoji symbol you'd like to use.
All symbols begin with a colon. As you type, an auto-complete reference of emoji symbols appears.
For a general reference of emoji symbols and their names, see the Emoji Cheat Sheet. Note that Zendesk does not support all of the emoji symbols listed in the cheat sheet, but you can use it as a jumping off point to discover your emoji options.Note: If you are using Markdown formatting, you will not be able to view the auto-complete reference.
The emoji is not rendered until you submit the ticket.
- Click Submit to update the ticket.
Your emoji symbols are rendered in the ticket comment.