When emoji is enabled (see Enabling emoji emoticons in ticket comments), you can add emoji to your ticket comments.
Emoji enables you to type a combination of characters that renders as a picture in the ticket comment and email notification.
- In a ticket comment, type the combination of characters for the emoji symbol you'd like to use.
All symbols begin with a colon. As you type, an auto-complete reference of emoji symbols appears. For reference, see the Emoji Cheat Sheet.Note: If you are using Markdown formatting, you will not be able to view the auto-complete reference.
The emoji is not rendered until you submit the ticket.
- Click Submit to update the ticket.
Your emoji symbols are rendered in the ticket comment.