What does "Detected as spam" mean?

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4 Comments

  • Sergio Anarte

    Hi,

    Reading the reason "The email was generated by an online form, like a php, which is associated with spammy practices"

    I have a doubt, how can I solve this? I have to keep that email within the online form...

    thanks

    0
  • Gab Guinto

    Hi Sergio,

    If you want to unsuspend the ticket, you can just click on it and then choose to either Recover Manually or Recover Automatically. Choosing recover manually will let you edit some the ticket properties first before the ticket is recovered. 

    Here's an article on managing suspended tickets: https://support.zendesk.com/hc/en-us/articles/203691046-Viewing-recovering-and-deleting-suspended-tickets 

    Hope this helps. Thanks!

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  • Sergio Anarte

    Thanks Gab but I was thinking in that "how-to" in the way to avoid this emails to be located as suspended tickets. I mean, why do I need to change in the webform?

    0
  • Jessie - Community Manager

    Hi Sergio!

    I think you best bet to avoid the suspended ticket queue would be to bring tickets from that form in using the API instead of email. We have some great technical experts in our Developer Community that can help you with that!

    0

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