What does "Detected as spam" mean?

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8 Comments

  • Sergio Anarte
    Comment actions Permalink

    Hi,

    Reading the reason "The email was generated by an online form, like a php, which is associated with spammy practices"

    I have a doubt, how can I solve this? I have to keep that email within the online form...

    thanks

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  • Gab
    Comment actions Permalink

    Hi Sergio,

    If you want to unsuspend the ticket, you can just click on it and then choose to either Recover Manually or Recover Automatically. Choosing recover manually will let you edit some the ticket properties first before the ticket is recovered. 

    Here's an article on managing suspended tickets: https://support.zendesk.com/hc/en-us/articles/203691046-Viewing-recovering-and-deleting-suspended-tickets 

    Hope this helps. Thanks!

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  • Sergio Anarte
    Comment actions Permalink

    Thanks Gab but I was thinking in that "how-to" in the way to avoid this emails to be located as suspended tickets. I mean, why do I need to change in the webform?

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  • Jessie Schutz
    Comment actions Permalink

    Hi Sergio!

    I think you best bet to avoid the suspended ticket queue would be to bring tickets from that form in using the API instead of email. We have some great technical experts in our Developer Community that can help you with that!

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  • Lisa Britt
    Comment actions Permalink

    I've found more and more legitimate emails coming from customers' business emails are being marked as spam. And even though I recover them manually, future emails are still marked as spam. Is there any way we can remove all spam tags from customers to try and prevent their emails from being caught in the spam workflow?

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  • Brett - Community Manager
    Comment actions Permalink

    Hey Lisa,

    Have you had a chance to whitelist the email domain to see if that helps? More information on whitelisting here Using the whitelist and blacklist to control access to Zendesk Support

    If you continue to experience issues let me know and I can get a ticket created on your behalf to troubleshoot further.

    Cheers!

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  • Paul Murray
    Comment actions Permalink

    I'm getting this error for all those that I try to recover...   manual recovery is less than ideal as there's quite a lot and it seems to strip out the detail too.

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  • Brett - Community Manager
    Comment actions Permalink

    Hey Paul,

    I'm going to generate a ticket on your behalf so our Customer Advocacy team can look into this further.

    You'll receive an email shortly stating your ticket has been created.

    Cheers!

    0

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