Managing tickets from Twitter

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3 Comments

  • Lisa S
    Comment actions Permalink

    Hi,
    Is it possible to reply to the original tweeter and @ another Twitter account to reply to more than one twitter account in one ticket?
    Thanks,
    Lisa

    0
  • Brett - Community Manager
    Comment actions Permalink

    Hi Lisa,

    I double checked and it does look like you can @ mention another twitter account from the agent interface. You'll just have to manually type it into the ticket update but should render correctly once passed over to Twitter.

    Cheers!

    -1
  • Henrique Lleras
    Comment actions Permalink

    Hi All,

    Is it possible to to include in a public response the button for the requester send a DM thru Twitter?

    0

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