Microsoft: Setting up Zendesk for Microsoft Outlook Integration

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68 Comments

  • Nave Keinan

    what type of office versions does the plugin support now ?

    I tried to implement with our office 365 and I encountered some issues with the outlook client for windows,
     
    it does works on the online version. 
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  • David Gillespie
    Zendesk Product Manager

    Hi Nave,

    The integration works with Office 365 and is supported for both the web and client versions. I've created a ticket for you to add further information for your issue.

    Thanks,

    David

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  • Brian IT

    Hello!

    I've added the Zendesk add-in on the Microsoft 365 Admin account and assigned two employees to it, but the add-in is not showing up in Outlook for those users. We gave it over the weekend (Microsoft said it could take 6 hours to appear), which should be plenty of time.

    Going by your instructions above, I was able to complete the first part using the 365 Admin account, but the second and third parts (To configure the Zendesk add-in and To set up the integration) aren't able to be followed. Perhaps I'm missing something? Called your support line and all they had for me was to refer me back to these instructions; would like a little more specific assistance if we could. 

    Thanks!

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  • David Gillespie
    Zendesk Product Manager

    Hi Brian IT

    Thanks for raising this and sorry to hear about the issue you've encountered!

    I've raised a support ticket on your behalf so we can dive deeper into the problem and get you up and running.

    Thanks,

    David

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  • Brian IT

    Does the add-in only work with Exchange 365, and not with on-premises Exchange?

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  • Sara Bostwick

    The add-in used to work. Recently it stopped working because the digital signature is not valid. This was an important tool for our agents because we do not allow users to email tickets to our support group. Very sad to see this is no longer available. 

    1
  • Denis Menard

    Hello

    Components is it working now?

    On my side, I can't install it..

    Thanks,

     

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  • DJ Buenavista Jr.
    Zendesk Customer Advocate

    Hi Denis,

    Thank you for reaching out to Zendesk Support.

    In regards to your concern, unfortunately at the moment, this is something that our dev team is still trying to fix.

    I have linked this issue to the incident ticket and you'll be receiving an update once this issue has been fixed.

    Thank you for your patience, and have a wonderful day ahead!

    DJ Buenavista Jr. |
    Customer Advocacy Specialist |

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