Best practices for altering your custom ticket fields Follow



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    Dennis Clarke

    The ability to archive or hide a field option would be great.  We have changing products, for example, and rather than the delete or alter options we would like to see the ability to hide an old product name (looking at you "Flash SDK") from the drop-down list on new tickets, but have it remain in the system and in the values of older/closed tickets.

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    Paolina Beltran

    How can I delete the Field value ' - ' that is added in the drop down field as one of the values? I want the Field Values to only include 'yes' and 'no'. Thank you! 

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    Jessie - Community Manager

    Hi Paolina!

    To the best of my knowledge it's not possible to remove that placeholder, since that's what the field sits on before a user makes a selection. Otherwise it would default to one of your values and could result in incorrect reporting, or business rules firing incorrectly.

    Are you having a problem where people aren't making a selection in one of your fields?

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    Itamar Moshayov

    Hi, I've created a dropdown field, with a few options to select. Now I know there is an option to create a dependent dropdown field for each option, but for some reason I can't find it.

    Can you please point me to the right location? the goal is to select an option from the dropdown custom field i created, and it will open another dropdown option. 


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