When profiles are enabled in Help Center, users can click any user name on an article, post, or comment to open that user's profile in Help Center. Signed-in agents can further open the user's profile in the Zendesk Support agent interface from the Help Center profile.
If you have set up multiple Help Centers for multiple brands, Help Center profiles are unique to each brand. That is, each Help Center user profile contains only the user's activity for a specific Help Center and not all of your Help Centers. The user profile in Support is not brand specific, but contains activity for all Help Centers across brands.
To open a user's Help Center profile in Help Center
- Click the user's name or avatar in an article, post, comment, or search result in your Help Center.
The user's profile opens in Help Center.
To open a user's Support profile from Help Center
- Click the user's name or avatar in your Help Center, then click the user's name again in the profile.
The user's Support profile opens in the Zendesk Support agent interface.
7 Comments
I'm curious to know who are my six followers on Zendesk, and can I access this data in the API or is it easier than that?
Hi Jett, You can certainly do this using our API :)
Here's a link to the relevant documentation to help you to do this - https://developer.zendesk.com/rest_api/docs/help_center/subscriptions#list-article-subscriptions
What is the "activity overview" based on? What kind of activity does it keep track of?
Hi Nancy -
The activity overview show's the user's activity in the Help Center. It shows a feed of their recent posts and comments in the knowledge base and community.
As a customer of several companies using the Zendesk support system, I really wish you would force-enable at least part of this functionality in your customer's support centers. At minimum users should be able to update their own e-mail address.
Hi there,
We have used Support for awhile but have only recently launched our Help Centre including the Community.
I'd love it if we could also reverse this and make it so we can go into the users Help Centre profile through their Support profile.
The data I can get currently on posts, comments and upvotes are great. However that is only if a member of the community is active. As we have just launched I'm really keen to have an idea on how many people have joined to see if they are sitting there and just need us to help instigate the conversation or if our marketing needs a different tactic because they aren't going to our community in the first place.
Being able to get these metrics would be really useful! And I believe I can get these if I could access their Help Centre profile.
Thank you
is there a method to add language preference to the user's profile so they can self manage this setting with out chewing up agent time?
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