Viewing user profiles from Help Center

Return to top
Have more questions? Submit a request

7 Comments

  • Jett Burns

    I'm curious to know who are my six followers on Zendesk, and can I access this data in the API or is it easier than that?

    0
  • Glen
    Zendesk Customer Advocate

    Hi Jett, You can certainly do this using our API :) 

    Here's a link to the relevant documentation to help you to do this - https://developer.zendesk.com/rest_api/docs/help_center/subscriptions#list-article-subscriptions

    0
  • Nancy Tyrone

    What is the "activity overview" based on? What kind of activity does it keep track of?

    0
  • Nicole S.
    Zendesk Community Team

    Hi Nancy -

    The activity overview show's the user's activity in the Help Center. It shows a feed of their recent posts and comments in the knowledge base and community.

    0
  • Sven Heinemann

    As a customer of several companies using the Zendesk support system, I really wish you would force-enable at least part of this functionality in your customer's support centers. At minimum users should be able to update their own e-mail address.

    1
  • Brooke Lodge

    Hi there,

    We have used Support for awhile but have only recently launched our Help Centre including the Community.

    I'd love it if we could also reverse this and make it so we can go into the users Help Centre profile through their Support profile.

    The data I can get currently on posts, comments and upvotes are great. However that is only if a member of the community is active. As we have just launched I'm really keen to have an idea on how many people have joined to see if they are sitting there and just need us to help instigate the conversation or if our marketing needs a different tactic because they aren't going to our community in the first place.

    Being able to get these metrics would be really useful! And I believe I can get these if I could access their Help Centre profile.

    Thank you

    1
  • Qumulo Inc

    is there a method to add language preference to the user's profile so they can self manage this setting with out chewing up agent time? 

    1

Please sign in to leave a comment.

Powered by Zendesk