When profiles are enabled in Help Center, users can click any user name on an article, post, or comment to open that user's profile in Help Center. Signed-in agents can further open the user's profile in the Zendesk Support agent interface from the Help Center profile.
If you have set up multiple Help Centers for multiple brands, Help Center profiles are unique to each brand. That is, each Help Center user profile contains only the user's activity for a specific Help Center and not all of your Help Centers. The user profile in Support is not brand specific, but contains activity for all Help Centers across brands.
To open a user's Help Center profile in Help Center
- Click the user's name or avatar in an article, post, comment, or search result in your Help Center.
The user's profile opens in Help Center.
To open a user's Support profile from Help Center
- Click the user's name or avatar in your Help Center, then click the user's name again in the profile.
The user's Support profile opens in the Zendesk Support agent interface.