Generating a user last login date list

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14 Comments

  • Pedro Rodrigues
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    Thanks, Devan. Just to clarify, how should we interpret "Last Seen"?

    1
  • Graeme Carmichael
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    Laura

    Insights does not hold the history of Agents logging on and off of Zendesk. It only holds the last log in for each user. So you cannot see a pattern of logging in and out.

    You can include the last log in time using a custom metric.

    • SELECT MAX (User Last Login (minutes))
    • Format: {{{60|24|00}}}:{{{|60|00}}}

    However, Insights is not real time, so you data may be 24 hours out of date.

    An alternative is to use a customer list if you have that in your plan. Create one list for Agents and one list for Admins and include the last log details there.

    1
  • Nicole - Community Manager
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    Hey Peter - 

    Thanks for the head's up! We'll look into it and get documentation to update. 

    0
  • Devan La Spisa
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    Hello Pedro,

    So since there was some customization done with this list, it looks like this might also be a custom field that was included by your previous admin. I did some digging, and Last Seen is not native to Zendesk, which is why we are having trouble trying to define it for you without knowing why it was initially set. I've gone ahead though and included an article that breaks down customer list setups.

    Creating and using customer lists

    Best Regards!

    0
  • Peter Siri
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    Hi Zendesk team, 

    Option C no longer works! Might want to update this article. 

    0
  • Devan La Spisa
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    Hello Pedro,

    So this could just be a value that is still a part of the system that was replaced by last sign-in. It is possible that this could be removed at a later date but as you displayed last sign-in does seem to be the current value in use now. 

    0
  • Devan La Spisa
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    Hello Pedro,

    Mind sharing with me a little more information on where this screenshot is coming from so we can have a little more context on what exactly you are pulling this from. 

    Thanks!

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  • Pedro Rodrigues
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    Hi Devan, the screenshot was taken from a Customer List. Apparently, "Last Logged In" is a custom user field created by a previous admin, so please ignore that one.

    Still, how should we distinguish Last Seen from Last Sign-In?

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  • Pedro Rodrigues
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    This is probably not the best page to leave this comment, but there seems to be no definition or clarification of the differences between Last sign-inLast Seen, and Last Logged In.

    Why is there a last sign-in, for example, and no "last logged in"?

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  • Laura
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    Hi Nicole,

    I would like to see how to create that report.

    Thanks,

    Laura

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  • Pedro Rodrigues
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    You're right, Devan! I'll go and sort this one out, much appreciated 👍

    0
  • Paula Lira
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    How can I know , using only metrics the date and time a specific agent made login for the first and last time, like everyday in a month.

    Thanks in advance!

     

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  • Jessie Schutz
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    Hey Laura!

    We're not able to build custom reports for you on our end, but we've got several Insights experts amongst out Community Moderators. I'll see if one of them can help you out!

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  • Nicole - Community Manager
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    Hi Paula - 

    To clarify, you're looking to report on what time each day an agent logs in and logs out? Is that correct? 

    0

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