Generating a user last login date list

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10 Comments

  • Peter Siri

    Hi Zendesk team, 

    Option C no longer works! Might want to update this article. 

    0
  • Nicole - Community Manager

    Hey Peter - 

    Thanks for the head's up! We'll look into it and get documentation to update. 

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  • Paula Lira

    How can I know , using only metrics the date and time a specific agent made login for the first and last time, like everyday in a month.

    Thanks in advance!

     

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  • Nicole - Community Manager

    Hi Paula - 

    To clarify, you're looking to report on what time each day an agent logs in and logs out? Is that correct? 

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  • Laura

    Hi Nicole,

    I would like to see how to create that report.

    Thanks,

    Laura

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  • Jessie Schutz

    Hey Laura!

    We're not able to build custom reports for you on our end, but we've got several Insights experts amongst out Community Moderators. I'll see if one of them can help you out!

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  • Graeme Carmichael

    Laura

    Insights does not hold the history of Agents logging on and off of Zendesk. It only holds the last log in for each user. So you cannot see a pattern of logging in and out.

    You can include the last log in time using a custom metric.

    • SELECT MAX (User Last Login (minutes))
    • Format: {{{60|24|00}}}:{{{|60|00}}}

    However, Insights is not real time, so you data may be 24 hours out of date.

    An alternative is to use a customer list if you have that in your plan. Create one list for Agents and one list for Admins and include the last log details there.

    1
  • Pedro Rodrigues

    This is probably not the best page to leave this comment, but there seems to be no definition or clarification of the differences between Last sign-inLast Seen, and Last Logged In.

    Why is there a last sign-in, for example, and no "last logged in"?

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  • Devan La Spisa

    Hello Pedro,

    So this could just be a value that is still a part of the system that was replaced by last sign-in. It is possible that this could be removed at a later date but as you displayed last sign-in does seem to be the current value in use now. 

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  • Pedro Rodrigues

    Thanks, Devan. Just to clarify, how should we interpret "Last Seen"?

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