How to automatically assign all of a requester's tickets to the same agent.
- You must be on the Zendesk Support Team, Professional, or Enterprise plan.
- Tag the user whose tickets need to be auto-assigned with a unique tag in their profile under Admin > Mange > People.
- Create a trigger with these conditions:
- Under Meets ALL of the following:
- Ticket > is > Created
- Tags > contains at least one of the following > unique_tag
- Under Actions, select Assignee > agent_name