How to automatically assign all of a requester's tickets to the same agent Follow

Overview

Here's how you can assign all of a requester's tickets to the same agent

Conditions

You must be on the Zendesk Support Team, Professional, or Enterprise plan.

Procedure

  1. Tag the user whose tickets need to be auto-assigned with a unique tag.
  2. Create a trigger with these conditions:
    • Under Meets all of the following:
      • Ticket: is Created
      • Ticket: tags Contains at least one of the following {unique tag for this user}
    • Under Perform these actions, select Ticket: Assignee {agent you'd like to handle these requests}.
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