Where can I use Markdown and HTML in Zendesk Support?

Question

Where can I use Markdown and HTML in Zendesk Support?

Answer

You can use Markdown in the places listed below:

• Agent signature
• Global agent signature
• Multibrand agent signatures

If rich content is disabled, you can also use Markdown in the places listed below:

• Macros
• Comment

You can use HTML in the following places:

• Triggers: HTML may need to be compressed in some triggers. Use a compression tool, for example Text Fixer
• Automations
• Dynamic content
  
  Note: HTML is not guaranteed when using dynamic content in triggers, automations or macros.
• Email template
• CC email template
• Welcome email
• Verification email

Tip: If you are seeing extra gaps or spaces when content is sent to customers, make sure your HTML is minified or written in all one line.