Chat not creating a Support ticket

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2 Comments

  • Joel Koh
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    @Rebecca

    Just like to share that our team has come across another explanation for chats not being automatically generating tickets: If the end-user specifies an email address that is on the suspended users list on Support.

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  • Jessie Schutz
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    Hi Joel! Welcome to the Community!

    Thanks so much for sharing that! It's expected behavior, but not necessarily something that would spring immediately to mind when a chat ticket doesn't get created.

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