What are the attachment limits in Help Center?

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12 Comments

  • Jennifer Rowe
    Zendesk Documentation Team

    Oh, gotcha. Sorry I didn't fully understand before. 

    Yes, I believe it's the same--there's no limit to the number of attachments.The size limits are for the individual attachments, not an overall limit. 

    Ticket attachments are links currently. So the limits and the way attachments work might change in the future, just FYI.

     

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  • Susan Maher

    Does this answer apply to Tickets as well? 

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  • Nicole S.
    Zendesk Community Team

    Hi Ravi - 

    Yes, you should be able to do so. 

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  • Susan Maher

    Thank you Jennifer.  i am aware of these limits.  My question is more directed at how many 20mg attachments I can have in one ticket.  Is there an overall storage limit per ticket.  Those are the parts I am interested in.  The top of the article is a given.  THanks

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  • Jennifer Rowe
    Zendesk Documentation Team

    HI Susan,

    Ticket attachment limits vary by plan:

    • 1 MB for Essential
    • 7 MB for Team
    • 20 MB for Professional and Enterprise

    They are listed in this article about adding attachments to comments.

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  • Ravi Kant Verma

    can I download an attachment or screenshot from the 1-year-old closed ticket?

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  • Brett Bowser
    Zendesk Community Team

    Hey Ingrid,

    You can view a list of supported file types here: Using your own theme assets for Help Center (Guide Professional and Enterprise)

    Let me know if that's not what you're looking for as I'd be happy to point you in the right direction :)

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  • Brett Bowser
    Zendesk Community Team

    Hey Luis,

    I wasn't able to track down an app that would accomplish this in Guide unfortunately. Perhaps others can jump in here and provide an alternative solution for you.

    Cheers!

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  • Alan Oehler

    Is there any way to change the size limit? We are wanting to host a VM image for customers of a new beta and it's 2 GB. It's not something we would do more than one time. It would be convenient to expeditiously get it available for customers for the beta...

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  • Luis Gutierrez

    Are there any third party apps that could be used to attach larger files into Help Center articles? I saw Sendsafely has an integration with Zendesk, but it seems to be tailored for Support Tickets, not for the Help Center

     

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  • Ingrid Parena

    Are there any limitations on file type?

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  • Brett Bowser
    Zendesk Community Team

    Hey Alan,

    These limitations are hard-coded into the system and cannot be altered at this time. You'll need to host this VM image externally from your Help Center due to the 2GB size.

    Let me know if you have any other questions!

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