Question
What are the attachment limits in Help Center for articles and posts?
Answer
How many attachments are allowed per article?
There is no established limit to the number of attachments allowed on an article. As a best practice, however, it is not recommend attaching a large number of files to any article. In this case, you might want to use a cloud-storage program and link users to a publicly accessible folder there.
Is there a limit to the overall storage associated with an article?
There is no established limit to the overall storage allotted to any given article. However, slowness and unpredictability may occur with a large number of files of a large size. The best approach would be to use a cloud-storage solution. Please keep in mind that our Help Center is designed to be a Knowledge Base solution, not a file distribution system.
8 Comments
Does this answer apply to Tickets as well?
HI Susan,
Ticket attachment limits vary by plan:
They are listed in this article about adding attachments to comments.
Thank you Jennifer. i am aware of these limits. My question is more directed at how many 20mg attachments I can have in one ticket. Is there an overall storage limit per ticket. Those are the parts I am interested in. The top of the article is a given. THanks
Oh, gotcha. Sorry I didn't fully understand before.
Yes, I believe it's the same--there's no limit to the number of attachments.The size limits are for the individual attachments, not an overall limit.
Ticket attachments are links currently. So the limits and the way attachments work might change in the future, just FYI.
can I download an attachment or screenshot from the 1-year-old closed ticket?
Hi Ravi -
Yes, you should be able to do so.
Are there any limitations on file type?
Hey Ingrid,
You can view a list of supported file types here: Using your own theme assets for Help Center (Guide Professional and Enterprise)
Let me know if that's not what you're looking for as I'd be happy to point you in the right direction :)
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