What are the attachment limits in Help Center? Follow

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6 comments

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    Susan Maher

    Does this answer apply to Tickets as well? 

  • Avatar
    Jennifer Rowe

    HI Susan,

    Ticket attachment limits vary by plan:

    • 1 MB for Essential
    • 7 MB for Team
    • 20 MB for Professional and Enterprise

    They are listed in this article about adding attachments to comments.

  • Avatar
    Susan Maher

    Thank you Jennifer.  i am aware of these limits.  My question is more directed at how many 20mg attachments I can have in one ticket.  Is there an overall storage limit per ticket.  Those are the parts I am interested in.  The top of the article is a given.  THanks

  • Avatar
    Jennifer Rowe

    Oh, gotcha. Sorry I didn't fully understand before. 

    Yes, I believe it's the same--there's no limit to the number of attachments.The size limits are for the individual attachments, not an overall limit. 

    Ticket attachments are links currently. So the limits and the way attachments work might change in the future, just FYI.

     

  • Avatar
    Ravi Kant Verma

    can I download an attachment or screenshot from the 1-year-old closed ticket?

  • Avatar
    Nicole - Community Manager

    Hi Ravi - 

    Yes, you should be able to do so. 

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