What are the attachment limits in Help Center?

Question

What are the attachment limits in Help Center?

Answer

• Articles Images and Attachments: 20MB 
• Community Post & Comments Images : 2MB
• Theme Assets: 50MB

How many attachments are allowed per article?

There is no established limit to the number of attachments allowed on an article. As a best practice, however, it is not recommend attaching a large number of files to any article. In this case, you might want to use a cloud-storage program and link users to a publicly accessible folder there.

Is there a limit to the overall storage associated with an article?

There is no established limit to the overall storage allotted to any given article. However, slowness and unpredictability may occur with a large number of files of large size. The best approach would be to use a cloud-storage solution. Please keep in mind that our Help Center is designed to be a Knowledge Base solution, not a file distribution system.