Agent group permissions and searching tickets Follow



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    Eric Rines

    This does not limit their access to customer emails though under Requester and CC auto completes it seems. Is there a way to limit this as well?

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    Stephen Fusco

    Hi Eric, 

    Unfortunately, there is no way to limit your agent's ability to see the requester on a ticket or to prevent auto-completes when typing in CCs. I see that you have a ticket open with one of our agents right now on this as well so please let them know a bit more about your use case and they may be able to provide some workarounds. 

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