Why is an article's appearance different in the editor than in Help Center? Follow

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6 comments

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    Debbie LeDuc (Edited )

    So does that mean I need to use CSS to style my articles to have them come out as I want?

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    Jessie Schutz

    Hey Debbie!

    The CSS controls the overall look and feel of your Help Center, but you can format the text of your articles in the article editor.

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    Debbie LeDuc

    That is the problem; the formatting is not consistent in the article editor.  If I had access to the CSS would it make it easier to format and style articles?

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    Jessie Schutz

    Hey Debbie,

    I guess I'm not entirely sure what you mean here... can you go into more detail about what's not looking right?

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    Stephen Greenfield

    For example, I noticed that NUMBERED paragraphs in the editor look correct, but in the published article they all began with "1."

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    Nicole Relyea

    Hey Stephen - 

    You could try enabling "unsafe HTML" in your Help Center settings. If that doesn't resolve the issue, it may be something with the CSS or HTML, in which case the best answer is to open a support ticket so that we can dig into the specifics. 

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