How can I change the credit card on file for my account?

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14 Comments

  • RRRSupportTeam

    I am the account owner, and I can't seem to find the settings mentioned in your help article to update my cc info.  

     

    What can i do? 

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  • Jessie Schutz

    Hey there!

    It's possible that you have a managed account, which means that you would need to contact us directly to get that information updated.

    Just submit a ticket to support (if you haven't already), and they'll get you in touch with the right folks to help you. :)

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  • Kim Peterson

    I have done all of this and my new credit card is being declined.

     

     

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  • Nicole - Community Manager

    Hey Kim - 

    I'm sorry to hear that's happened. Unfortunately we can't help with any billing or payment issues in the Help Center, so I've created a support ticket for you. Someone should be in touch via email shortly. 

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  • Steve

    hi,

    I have tried updating the card details on our subscription and I am getting an error:

    "Our credit card processor encountered the following error: [430285] Not authorised. Your credit card has not been charged."

    Why is this happening? please advise.

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  • Nicole - Community Manager

    HI Steve, 

    We can't help with any billing or payment issues in the Help Center, as we can't get into account specific information in a public forum. I've created a support ticket for you, and one of our Customer Advocates should be in touch with you soon to help trouble shoot - look for an email from us shortly! 

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  • Osmile Laser Dental

    how to delete my payment?

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  • Jessie Schutz

    Hi Osmile!

    It looks like you've reached the wrong company! Zendesk makes software for other companies to organize their customer support processes. We provide the software to them, but we don't support the products or services they provide to you.

    I'm afraid I don't know who you're trying to reach, but I hope you're able to get in touch with them soon!

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  • mustafa

    my account has been canceled

    I will pay

    can you open an emergency

    mustafa@molaotomat.com

    introduction negative

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  • Jessie Schutz

    Hi Mustafa!

    We're not able to help with billing issues here in the community, but I'll get a ticket opened up for you! Stand by.

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  • 币汇客服

    I am the account owner, and I can't seem to find the settings mentioned in your help article to update my cc info.  

     

    What can i do? 

    0
  • Brett - Community Manager

    Hi there,

    Are you using Zendesk Support or Zendesk Chat?

    If you're using Chat you'll want to navigate to account.zopim.com and you'll then choose Settings>Account>Subscription. I've attached our Zendesk Chat billing FAQ for additional information. If you don't see the option to update your CC can you provide a screenshot of what exactly you see on your end?

    Let us know!

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  • 币汇客服

    你好,我使用的是Zendesk,但是我目前不知道在哪里去续费了。请提供帮助。

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  • Brett - Community Manager

    嗨,您好,

    您使用的是Zendesk支持还是Zendesk Chat?

    如果您正在使用聊天,则需要导航至account.zopim.com,然后您将选择设置>帐户>订阅。我附上了Zendesk Chat 结算常见问题解答以获取更多信息。如果您没有看到更新CC的选项,您是否可以提供截至目前的截图?

    让我们知道!

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