Question
How do I update the credit card on file?
Answer
Only the account owner can update billing information. If you are unsure of who the owner of your account is, see Who is the owner of my account?
To change your payment method
- In any product, click the Zendesk Products icon (
) in the top bar, then select Admin Center. - Click the Billing icon (
) in the left sidebar, then click Payments.
This page shows your current Payment Method and Business details. Business details include the address where your business is physically located.
- Next to Payment method, click Edit.
- Next to Payment method on file, click Change to enter your new payment information. If you don't see this button, your account may not support self-service payment.
You can choose Credit or debit card or PayPal. For all other types of payments, contact your account representative or contact Zendesk Customer Support.
- Enter your payment information, then click Save.
Note: If you have a managed account, please reach out to your account manager to make any changes to your billing settings.
For more information, see Managing payments or Billing FAQ.
14 Comments
I am the account owner, and I can't seem to find the settings mentioned in your help article to update my cc info.
What can i do?
Hey there!
It's possible that you have a managed account, which means that you would need to contact us directly to get that information updated.
Just submit a ticket to support (if you haven't already), and they'll get you in touch with the right folks to help you. :)
I have done all of this and my new credit card is being declined.
Hey Kim -
I'm sorry to hear that's happened. Unfortunately we can't help with any billing or payment issues in the Help Center, so I've created a support ticket for you. Someone should be in touch via email shortly.
hi,
I have tried updating the card details on our subscription and I am getting an error:
"Our credit card processor encountered the following error: [430285] Not authorised. Your credit card has not been charged."
Why is this happening? please advise.
HI Steve,
We can't help with any billing or payment issues in the Help Center, as we can't get into account specific information in a public forum. I've created a support ticket for you, and one of our Customer Advocates should be in touch with you soon to help trouble shoot - look for an email from us shortly!
how to delete my payment?
Hi Osmile!
It looks like you've reached the wrong company! Zendesk makes software for other companies to organize their customer support processes. We provide the software to them, but we don't support the products or services they provide to you.
I'm afraid I don't know who you're trying to reach, but I hope you're able to get in touch with them soon!
my account has been canceled
I will pay
can you open an emergency
mustafa@molaotomat.com
introduction negative
Hi Mustafa!
We're not able to help with billing issues here in the community, but I'll get a ticket opened up for you! Stand by.
I am the account owner, and I can't seem to find the settings mentioned in your help article to update my cc info.
What can i do?
Hi there,
Are you using Zendesk Support or Zendesk Chat?
If you're using Chat you'll want to navigate to account.zopim.com and you'll then choose Settings>Account>Subscription. I've attached our Zendesk Chat billing FAQ for additional information. If you don't see the option to update your CC can you provide a screenshot of what exactly you see on your end?
Let us know!
你好，我使用的是Zendesk，但是我目前不知道在哪里去续费了。请提供帮助。
嗨，您好，
您使用的是Zendesk支持还是Zendesk Chat？
如果您正在使用聊天，则需要导航至account.zopim.com，然后您将选择设置>帐户>订阅。我附上了Zendesk Chat 结算常见问题解答以获取更多信息。如果您没有看到更新CC的选项，您是否可以提供截至目前的截图？
让我们知道！
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