How can I change the credit card on file for my account? Follow



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    I am the account owner, and I can't seem to find the settings mentioned in your help article to update my cc info.  


    What can i do? 

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    Jessie - Community Manager

    Hey there!

    It's possible that you have a managed account, which means that you would need to contact us directly to get that information updated.

    Just submit a ticket to support (if you haven't already), and they'll get you in touch with the right folks to help you. :)

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    Kim Peterson

    I have done all of this and my new credit card is being declined.



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    Nicole - Community Manager

    Hey Kim - 

    I'm sorry to hear that's happened. Unfortunately we can't help with any billing or payment issues in the Help Center, so I've created a support ticket for you. Someone should be in touch via email shortly. 

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