I can't log into the Zendesk Support Help Center Follow

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5 comments

  • Avatar
    Jens Harald Knudsen

    I have the same problem. I do not have anything called Help Center.

     

    In "End-user sign-in authentication" only "Zendesk" is enabled.

    Tried resetting a end-user password from login but still got the :

    {"error":"Couldn't authenticate you"}

    What gives?

  • Avatar
    Jens Harald Knudsen

    Alright found the answer myself...

    if anyone else has this problem ... the solution was to activate "zendesk guide"

  • Avatar
    Jessie - Community Manager

    Hey Jens! I'm glad you were able to get it fixed, and thanks for coming back to tell us what you figured out!

  • Avatar
    Ronelene Catapang

    Can you help me? I cannot log in to my support account. Thanks!

  • Avatar
    Jessie - Community Manager

    Hi Ronelene!

    I'm afraid this isn't something we're able to help with in the Community; it requires account specific information and we can't get that here.

    I see that you have a ticket open with our Support team; they'll be able to help you out!

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