I want to check on a ticket I logged when I sent an email to Zendesk Customer Support, but my agent credentials don't work. Do I need to use different credentials here?
Signing in into the Zendesk Support customer portal, to view your tickets, from within this Help Center requires different credentials than what you might normally use to log into your own Zendesk Support account.
If you've communicated with our support staff through email previously, you're already registered, but you don't have a password set up yet. To do so, click here.
If you have previously set up a password as an end user for this help center, but can't remember it, clear the cache and cookies of your browser and then go to https://support.zendesk.com/access/help to reset your password.