I can't log into the Zendesk Support Help Center

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14 Comments

  • Jens Harald Knudsen

    I have the same problem. I do not have anything called Help Center.

     

    In "End-user sign-in authentication" only "Zendesk" is enabled.

    Tried resetting a end-user password from login but still got the :

    {"error":"Couldn't authenticate you"}

    What gives?

    0
  • Jens Harald Knudsen

    Alright found the answer myself...

    if anyone else has this problem ... the solution was to activate "zendesk guide"

    1
  • Jessie Schutz
    Zendesk team member

    Hey Jens! I'm glad you were able to get it fixed, and thanks for coming back to tell us what you figured out!

    0
  • Ronelene Catapang

    Can you help me? I cannot log in to my support account. Thanks!

    0
  • Jessie Schutz
    Zendesk team member

    Hi Ronelene!

    I'm afraid this isn't something we're able to help with in the Community; it requires account specific information and we can't get that here.

    I see that you have a ticket open with our Support team; they'll be able to help you out!

    0
  • GM SHAMIM SHABBIR

    showing massage(only google chrome browser)

    Zendesk Support could not be loaded due to an error.
    Please try refreshing and contact our Customer Service team if the problem persists.


    This site is a Zendesk Support help desk. If you see this page frequently, you might want to check the Zendesk Support operational status:

    https://status.zendesk.com/

     

    plz help us 

    0
  • Brett Bowser
    Zendesk Community Team

    Hi there,

    I'm not seeing any other reports of Support being down. Are you able to replicate this issue from another network by chance? If this issue only occurs in your Chrome browser can you try clearing your cache/cookies as mentioned here: Options to clear cache and cookies

    Since this appears to only occur with your Chrome browser it may be worth uninstalling and re-installing Chrome to see if that results the issue.

    Hope this helps!

    0
  • Karin Rytz

    Hi there 

    My customer cannot log-in to ZENDESK help .

    After entering log-in details,  she is moved to the front page (not logged in) 

    I have testet her profile, reset her profile/PW and it works perfectly for me with her account.

    She is located in Norway - we are based in Denmark. 

    Many thx for your fast support 

    KR Karin 

     

    Karin 

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Karin,

    If this only happens with this particular customer, there's most likely an issue with the browser she's using. Can you have this user test from another browser, or try clearing her browsers cache/cookies to see if that resolves the issue?

    Let me know if that doesn't help!

    0
  • Karin Rytz

    Hi Brett 

     

    As I wrote previously it worked out for her i Edge - however, the company browser they work with is Internet Explorer. 

    In conclusion cleaning the browsers cache/cookies would be the suggested solution?

     

    Br Karin 

     

     

     

     

    0
  • Brett Bowser
    Zendesk Community Team

    Hi Karin,

    Yes I would say clearing the browsers cache/cookies should hopefully resolve the issue. If Edge works then it's most likely browser-related.

    Hope this helps!

    0
  • Theresa Salesa

    Hi there,

    I am trying to log into my work account but page keep saying "page does not exist"

    How can I resolve this problem as I need to start my work ASAP. Very busy but can't do anything without my Zendesk account working. 

    Await your reply.

    Thanks 

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Theresa,

    It looks like you have a ticket open with our Customer Advocacy team to look into this. We will continue working with you on the ticket to resolve this issue.

    Cheers!

    0
  • Alexander Reid

    This is a glaring weakness in terms of overall design for Zendesk's products and related services.

    I was expecting to be able to access the Support page using my agent credentials, only to be met with vague error messages, and then discover a separate set of login credentials must be created to submit questions or vote on comments here - to clarify, I was using the "I am an agent" link to log in and had no success.

    Everything about the core product has been very intuitive and easy to learn and use, so the difficulty encountered here has been disappointing - something about the SSO feature with Okta seems to be wonky.

    I'm guessing the fact that this SSO feature is built and maintained by Okta would explain why I found a noticeable gap in terms of intuitive design and ease of use on the Support page.

    Hope this is improved in the future.

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