Can I report on the received at address within Insights? Follow

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3 comments

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    Alice Chapman

    Is there a way to apply this trigger to update existing tickets?

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    Jessie Schutz

    Hey Alice!

    Triggers only fire when a ticket is updated, so if you went the Trigger route the change wouldn't be made until the ticket was updated. If you want to go the business rule route, you'd probably want to use an automation. Automations run on a regular basis, which means that all tickets would eventually get the update (unless they're in Closed status - Closed tickets can't be changed).

    You can also do a bulk update on your tickets right in the interface, or by using the API. One of these would probably be the best way to do it.

  • Avatar
    Alice Chapman

    Thank you Jessie!

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