Is it possible to configure a reminder email for some time before a task ticket's due date? I'd like to receive a notification for any ticket that has an upcoming due date.
You can configure an email notification by creating an automation. To create an automation select Admin icon () > Business Rules > Automations > Add Automation.
The automation will need to include the following condition under Meet ALL of the following conditions:
- Ticket: Hours until due date > is > (x hours). You may use either calendar or business hours.
Under Perform these actions include:
- Notifications: Email user > (assignee)
You may configure additional conditions if you want to generate this notification for a specific agent, group, or other ticket specifics. For more information on automations, please see about automations and how they work.