Is it possible to configure a reminder email for some time before a task ticket's due date? I'd like to receive a notification for any ticket that has an upcoming due date.
You can configure an email notification by creating an automation. Automations are created via Admin > Business Rules > Automations.
You will need to include at least the following condition.
- Ticket: Hours until due date is <x hours>. You may use either Calendar or Business hours.
You will need to include at least the following action.
- Notifications: Email user is assignee.
You may configure additional conditions if you want to only generate this notification for a specific agent, group, or other ticket specifics. For more information on automations, please see our article about automations and how they work.