Reminder emails for task tickets Follow

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3 comments

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    Andrew Boyd

    Hi, 

    This seems a great solution for something that you want to happen to all tickets that meet the conditions , but what about a reminder for a single ticket , say I want to ring the customer back and they said only on Friday at 2pm?  can you have one off reminders?

  • Avatar
    Jessie Schutz

    Hey Andrew!

    You should be able to do this only on select tickets by adding a tag to the ticket you want a reminder on, and adding a condition to the Automation that tests for that tag. That'll ensure that the Automation will only run on the tickets you want a reminder for.

    Hope that helps!

  • Avatar
    Jay Thomas (Edited )

    I can't delete this question so I'll modify it and make it a comment...

    I like this feature.

     

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