Note: You can have up to five Help Centers on Support Enterprise with Guide Enterprise. You can have up to 300 Help Centers on Support Enterprise with the Multibrand add-on and any Guide plan.
If you have Help Centers for multiple brands, you can easily switch from one Help Center to another.
To view a branded Help Center
- In one of your Help Centers, click the brand drop-down in the top menu bar and select another brand.
This option is only available if you have set up multiple brands.
Note: From the Support agent interface, first click the Zendesk Products icon (
) in the upper right and select Guide to open Help Center.
2 Comments
I think this article requires updating. The article says you have must have the professional add-on or Enterprise to do this.
I have enterprises and after I found that I'm unable to do this I spoke with support. They confirmed that my Guide product needs to be enterprise.
Hi Chris,
You are right--this article needed an update. The multibrand plan requirements were adjusted not long ago, and we missed updating this article.
I actually removed the plan banner because now there are two different combinations of two plans that work for this article: either Support Enterprise with Guide Enterprise OR Support Enterprise with the Multibrand add-on and any Guide plan.
I added a note at the top of the article to indicate the plan requirements. Sorry for the confusion!
Thanks!
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