What are the customer portal ticket statuses?

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  • Mateusz Toruński

    Hi Eugene,

    Is there any possibility to customize the end-user facing statuses and/or support<=>helpcenter status mapping?

  • Brett - Community Manager

    Hey Mateusz,

    There's no way to customize the built in status field unfortunately. It looks like there's already a product feedback post created asking for this functionality: Customize Status Field Values

    I would recommend cross-posting there and providing your use case which will help provide visibility to our Product Managers for review.



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