Managing ticket statuses

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  • Spencer Hutton

    I created a custom status as a test.  Is it possible to delete it?  It has not been used, and was immediately deactivated.

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi David,
    Custom statuses can't be deleted at this time. If you deactivate a custom status, it won't be available in the status picker and agents won't be able to use it. You can also edit a custom status and change its name, description, etc.
    Thank you both for your questions! I hope this helps!
  • Hope Saldana


    I made a post about this at the beginning of the year, but thought I would ask here as well. Is there any way to sort views based on custom statuses? Right now, I only see the option to sort based on the category.

  • Marine
    Zendesk Customer Care
    Hi there!
    It's not possible to use the Custom Ticket Statuses precisely, in the Group by or Order by, to sort the Views at the moment. 
    This is a good product feedback though! Thank you for bringing this to our attention and for suggesting it in our community. 
    I hope this clarifies!

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