In what order do Talk greetings play?

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  • Bonnie Svoboda
    Comment actions Permalink

    I am a new Zendesk user and need a little help in building my phone trees..   Here are a few questions, and if anyone has screenshots, it would be appreciated as I'm more visual..

    At what time interval will the callback option initiate? 

    The callback greeting is only played once the end user presses 2  -- how do I build / script that into the tree?

    <Customer may> receive a callback on a nominated phone number -- is this spoken or entered numerically? and what does the script look like?

    We recommend adjusting your IVR greeting to advise callers about how to use the callback functionality. -- meaning the callback message? how does that look?

    Many thanks in advance..


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