How can I prevent agents in one group from seeing another group's tickets? Follow


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    Caleb Strawn

    Instead of limiting an agents ticket access by what's relevant to the agent (group, org, etc.) I'd like to be able to limit access to tickets by what's NOT relevant to the agent. 

    Example: 3 users: A, B, and C. A is assigned to groups 1 & 2, B to 2 & 3, and C to 1, 2, 3, & 4.  How do I set user A to be able to access tickets in groups 1,2 (and 3 if needed) but not 4 (in any case)? 



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