Putting calls on hold or mute

While on a call, you can put the customer on hold or mute your microphone so that you can consult with another agent or track down other information.

To put a customer on hold (Team, Professional, and Enterprise)

• Click the pause button on the lower-right side of the call console.

  While on hold, the customer hears the on-hold music and you hear a beep every 15 seconds. Click the pause button again to take the customer off hold.

To mute your microphone (all plans)

• Click the microphone icon in the call console.