While on a call, you can put the customer on hold or mute your microphone so that you can consult with another agent or track down other information.
To put a customer on hold (Team, Professional, and Enterprise)
- Click the pause button on the lower-right side of the call console.
While on hold, the customer hears the on-hold music and you hear a beep every 15 seconds. Click the pause button again to take the customer off hold.
To mute your microphone (all plans)
- Click the microphone icon in the call console.
2 Comments
I hate the beep, it's really irritating. Can we remove it, make it quieter or use a sound that's not so ugly?
Hey R,
There's no way to change the sound when a call is placed on hold or mute at this time.
I'll be sure to pass this feedback along to the appropriate team so they're aware.
Thanks!
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