Ending Talk calls

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3 Comments

  • RASMUS

    How do my agents who have forwarded calls to phone make themselves available for another call?

    We have wrap up time engaged, but those on cellphones cannot end wrap-up time while on the go.

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  • Rob Stack
    Zendesk Documentation Team

    Hi RASMUS, this isn't exactly the answer you're looking for, but you can configure wrap-up for individual Talk numbers. You could have a number with no wrap-up configured that on-the-go agents can use (this would involve you having two numbers though, one with wrap-up, and one without). See https://support.zendesk.com/hc/en-us/articles/115015626027

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  • RASMUS

    Rob Stack

    Thank you for getting back. But we are only 4 agents. I think turning off wrap up time is my best option for now. 

    1

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