Question
How frequently does my Support data synchronize to Explore?
Answer
The frequency at which your data synchronizes with Explore will depend on the Explore plan active on your account.
- If you are on the Explore Lite plan, your data synchronizes once every 24 hours. This synchronization should happen at midnight every day in the account's time zone. It is not currently possible to customize the time at which this sync takes place.
- If you are on the Explore Professional plan, your data syncs one hour after the most recent sync ended. The sync time is randomized within the hour.
You can check when the last data sync had occurred in the Datasets section under the Last refreshed column. 
4 Comments
How often does my data sync on Explore Legacy? Is there a place to see the timestamp of when the data was last refreshed? If yes, is there a way to display that refresh time in a dashboard or query?
@Hillary, the Explore Legacy accounts are on the Explore Professional plan. So, the data sync will occur once every hour. You can check the time of the last data sync in the datasets section under the Last refreshed column.
Is there a reason why the refresh is randomised within each hour? I would have thought it would make more sense to refresh on the hour each hour. We are trying to establish hourly ticket solve dashboards but the data isn't of use to us until 2 hours later rather than 1 hour because the refresh time is randomised.
@Nathan,
Zendesk uses the shared infrastructure (see What is a "Pod"). That's why to provide a better performance and reliability data syncs are spread out through each hour. Our Dev team is working on providing real-time reporting functionality for some metrics which might be enough to fulfil your needs. Follow our announcements page to stay tuned - https://support.zendesk.com/hc/en-us/sections/200623776
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