Editing metrics and attributes

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  • SJ Shahid


    thanks for the article!

    I have a question though: Most of the built-in attributes cannot be duplicated or opened in the edit window - not even in the "read-only".

    Is there a way to at least view the formula/settings behind them?

  • Rob Stack
    Zendesk Documentation Team

    Hi Sahir, while many (but not all) of the metrics have a formula behind them, the majority of the attributes do not. The attributes read values direct from your Zendesk data and are not intended to be editable. Unfortunately, there isn't currently a way to look at the underlying query that produces the results.


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