Chart types for comparing values to total results

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8 Comments

  • Larry Click

    I need to have the data label in the pie chart and not on a legend. Explore makes the legend scrollable which I can't use because when I export it to a pdf the legend is cut off. Apparently if there are too many data points this is what happens in a Dashboard.  

    How can I do this?  

     

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  • Angela Frey

    None of the examples in this article show percentage over time. I just want to say "this percentage of support tickets were flagged by the technician as feature requests or bugs or general support over time".

    Something like the following comes to mind:

    https://kb.tableau.com/articles/howto/stacked-100-percent-bar-chart

    But I'm open to other ways too.

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  • Shera Esquivel

    Hello Larry!

    To achieve this, you may use the sunburst chart, which is a combination of a pie chart and a treemap. Results are segmented by category and displayed in a hierarchy. For more information, please refer to https://support.zendesk.com/hc/en-us/articles/360022184074#1.



    Have a nice day!

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  • Larry Click

    In a Pie Chart, the answer to my question is actually to de-select "Display color legend" in Displayed Values. Then choose "Label position" as "Inside". 

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  • Jiri Kanicky

    Option to display data labels in the chart should be available in all charts. Especially on pie charts, etc. Asking people to use sunburst is a really bad workaround. I thought that Zendesk can do more. In comparison to other reporting tools, its cumbersome and incomplete.

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  • Dylan Tragjasi

    Hi Angela,

    I'm going to create a ticket on your behalf and send through some detailed steps on how you might go about achieving this. 

    I'll be in contact very shortly within the ticket and we can continue from there!

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  • Rob Stack
    Zendesk Documentation Team

    Hi Jiri Kanicky thanks for this great feedback. Please would you consider posting this in our feedback section at https://support.zendesk.com/hc/en-us/community/topics/360001200913

    That way, it will be surfaced to members of the product team and other Explore users can vote for it. Thank you!

     

     

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  • Shera Esquivel

    Hello Larry!

    Thank you for this tip and I apologize for misunderstanding your inquiry, however, if you need more information regarding chat configuration, please refer to this article: 

    Customizing queries

    Have a wonderful day!

    0

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