Using result metric calculations

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32 Comments

  • Elaine Hilario
    Zendesk Customer Advocate

    Hi Matt,

    With the use case that you presented, I think the Date range calculated metrics would help you out on this. You can check the article Adding time and date calculated metrics regarding this one.

    You can use data for a quarter of a year under the Advanced tab and Add a repeat pattern within the calculated metric to compare the current quarter to another quarter of the same year or a different year.

    For more information about adding a repeat pattern, you can check the article Editing dates and date ranges. Hope this helps! :)

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  • Matt Farrington Smith

    Thanks for the reply Elaine Hilario!

    I didn't have much luck with the repeat pattern - it seemed to just lump the previous periods' data into the number shown.

    Correct me if I'm wrong, but I think by using the two metrics for different quarters I've achieved the result I was looking for?

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