Customizing dashboards

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2 Comments

  • Michael Tucker
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    Hi Rob Stack,

    Maybe I'm missing something fundamental, but is it possible to simply clone the default Zendesk Support dashboard then in one place limit all data in all tabs to an additional filter, for example ticket group? The idea is to provide an exact clone of the default dashboard, but limited to, for example, the Billing team's activity. Would I have to make clones of every query involved to accomplish this or is there an easier way. Thanks!

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  • Rob Stack
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    Hi Michael Tucker

    You might be able to use dashboard level filters to accomplish what you want. This article is good as a starting point - https://support.zendesk.com/hc/en-us/articles/360040720994

    Hope this helps.

     

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