Turning off dashboard and query interactivity

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  • Krysta Privoznik
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    Hi! We have the chat installed and want to turn it off for a week. Is there a simple way to turn off the chat widget on our site? Thank you!

  • Brett - Community Manager
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    Hey Krysta,

    If you're using Chat within your Web-widget, you should be able to log into your Support dashboard and navigate to Admin>Channels>Widget and disable the Chat option from there. If you're using the standalone Chat widget, then as long as no agents are logged into Chat or remain invisible, the widget shouldn't show up.

    Let me know if that doesn't get you the results you're looking for.



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