By default, data interactivity is enabled on dashboards. Viewers can use any interaction options to select and view data in customized ways (see Adding dashboard interactions). You can turn off data interactivity in the dashboard, or in Query Builder.
This article covers the following topics:
Data interactivity options
Below are the available interactivity options you can turn on and off.
- Filter others: Viewers can select a value from a chart to be a filter for all charts, including itself. For example, if a user selects the value Support on a chart, and adds it as a filter, all charts will show results for only Support.
- Filter others only: All charts are filtered, except the chart where the value was selected.
- Decompose: Viewers can slice results by an additional attribute on either Rows or Columns. Users can select either all or a portion of the graph to decompose.
- Drillthrough: Viewers can view and export a table of attributes and metrics that relate to a chosen value.
- Focus: Enables viewers to zoom in on a range within a chart.
- Fullscreen: Viewers can view the dashboard in full screen mode.
- Widget slides: Viewers can view the widgets as slides in a presentation. This can be useful for viewing widgets on smaller screens.
Turning off interactivity
You can either turn off interactivity by tab or query.
To turn off interaction options for a tab
- In your dashboard, select the Tab options menu.
- Click the Interaction options (
) icon. - Clear the relevant boxes. The All option will automatically be selected.
- Close the Interaction options menu.
- Click Publish changes. Your changes will not be saved until you publish the dashboard.
To turn off interaction options for a query
- In the Queries library, open the query you want.
- Click the Chart configuration icon (
), then select Interactions.
- Clear the required boxes.
- Save your query.
5 Comments
Hi! We have the chat installed and want to turn it off for a week. Is there a simple way to turn off the chat widget on our site? Thank you!
Hey Krysta,
If you're using Chat within your Web-widget, you should be able to log into your Support dashboard and navigate to Admin>Channels>Widget and disable the Chat option from there. If you're using the standalone Chat widget, then as long as no agents are logged into Chat or remain invisible, the widget shouldn't show up.
Let me know if that doesn't get you the results you're looking for.
Cheers!
I've created a dashboard for our CSM's that has their tickets for their clients and would love for them to have the ability to sort by the created date or requester name but I can't quite figure out how to allow that? I looked in the chart interactions and everything is selected, is there something else I need to select? Thanks!
Hi Lesley Heizman,
On your dashboard, you should be able to click Add and then Add data filter. You can select the requester name option. Following a similar path, you can click Add > Add time filter > Ticket created, to add a time filter for your CSMs.
For more information, visit the article: Adding interactive dashboard widgets.
If you are trying to sort your results in a table chart, I'm afraid that is not yet a feature in Explore and you can post directly to our Product Feedback Team on this page.
Please let me know if this helps resolve your issue! Otherwise, I would be happy to create a ticket between you and our Support Team, or you can create a ticket here.
Looking forward to hearing from you!
Thanks Katie, I will try that and report back! :)
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