Using result path calculations

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6 Comments

  • Russ Gangloff

    I'm using "% of total" which works great, but I'd like to be able to expand the decimal places.  I have a bunch of items that show 0% because they are less than 1%.  I've tried hunting through options in Display Format, but nothing seems to work.

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  • Rob Stack
    Zendesk Documentation Team

    Hi Russ Gangloff thanks for the question. I was able to give the percentages decimal places  from the display format menu as follows. Might this work for you?

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  • Andrei Kamarouski
    Community Moderator

    Hi Rob Stack

    I tried many options and can't find how to get % instead of numbers in the table like this (I need % of each metric, as opposed to SUM of values per month). 

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  • Rob Stack
    Zendesk Documentation Team

    Hi Andrei Kamarouski, you'd likely need to create a standard calculated metric and then alter the display format to do this. Here's a recipe that does something similar and hopefully will help you get started:

    https://support.zendesk.com/hc/en-us/articles/1260804254630

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  • Andrei Kamarouski
    Community Moderator

    Hi Rob Stack

    Actually, I ended up building standard metrics for each KPI. But my question is if there is any way to use RPC for getting % of total for each of 3 metrics used which should give me 100% as a result. I know how to do it for 1 metric that is sliced by attribute, but what about 3 metrics without attributes? 

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  • Rob Stack
    Zendesk Documentation Team

    Hi Andrei Kamarouski, I don't think you can do this, but it might be worth asking the question in the Explore Q&A section in case someone there has a clever way of doing this. Thanks!

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