Zendesk In-Product Cookie Policy

Return to top

9 Comments

  • Triona Connell

    Updated on 3 February 2022 to add help_center_data cookie.

    0
  • Rob Slattery

    June 1, 2022 - This Policy has been updated.

    0
  • Triona Connell

    Various amendments made on 28 June 2022, including (i) the addition of _zdsession_talk_embeddables_service, _zdshared_user_session_analytics, ZD-widgetOpen and ZD-launcherLabelRemoved; and (ii) amendments to ZD-suid and ZD-buid, which are existing Zendesk cookies.

    0
  • John Didday

    February 9, 2022 - This Policy has been updated to add the ZD-soundNotificationDisabledKey cookie.

    0
  • John Didday

    March 14, 2022 - This Policy has been updated to add the ZD-bannerDismissed localStorage object.

     
    0
  • John Didday

    October 30, 2023 - this Policy has been updated to reduce the storage duration of the _zdshared_user_session_analytics cookie to 90 days.

    0
  • Eric Pait

    December 4, 2023 - Updated to add _answer_bot_service_session cookie.

    0
  • Eric Pait

    January 26, 2024 - This Policy has been updated to add the support:{user_identifier}::recently_searched, support:{user_identifier}::recently_visited_organizations, support:{user_identifier}::recently_visited_tickets, support:{user_identifier}::recently_visited_users, and support:{user_identifier}::recently_visited_side_conversations cookies.

    0
  • Eric Pait

    March 7, 2024 - This Policy has been update to revise how Cloudflare cookies are included. 

    0

Article is closed for comments.

Powered by Zendesk