In 2019, Zendesk transitioned to a fully AWS-deployed hosting model.
AWS regions where Zendesk hosts Subscriber Service Data
We currently host Subscriber Service Data in the following AWS regions:
- US East (Northern Virginia)
- US West (Oregon)
- EEA (Ireland)
- EEA (Frankfurt)
- Asia-Pacific (Tokyo)
- Asia-Pacific (Sydney)
Please note that the only method to guarantee US or EEA data locality is via our Data Locality Add-On, (also included in the Support Product at the Elite plan level). Please read the Regional Data Hosting Policy here for full caveats on how location choices may differ for certain Zendesk Services, data types and other restrictions.
To balance demand, improve performance and provide the best service we many move account data between regions without notice. If an account has purchased the Data Locality Add-On, we will ensure that regional moves stay within the required country or legal boundaries.
Obtaining the physical address where your Service Data is hosted
Upon request, we can specify the Amazon Web Services (AWS) region (a general area which may be described by AWS as a country, geographic region within a country, a state, and/or a city) where we host your Service Data.
We are unable to give exact physical addresses where your Service Data is hosted due to the way AWS operates at a technical level. This is based on the architecture of AWS itself. AWS has "regions" around the globe. Within these regions exists the concept of “availability zones” or "AZ's". When you create an asset in AWS, it is located in one or more AZ's in a particular region. Regardless of the asset owner's choice to replicate data within a region or across regions, AWS itself may replicate data within the region to other AZ's. The result is that Zendesk Subscriber Service Data exists within numerous facilities within a given region. Additionally, for security purposes, AWS does not officially sanction the communication of the specific location of their data center buildings or associated facilities.
If you need to know which AWS region your Zendesk subdomain is hosted in, please submit a ticket to firstname.lastname@example.org.