Can I configure the Web Widget (Classic) to present Chat on my webpage only when a specific department is online?

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  • Fred Thomas

    This is a great resource Eric Ypsilantis! Given the example of the singular dept. "CRM", what would the code look like for multiple dept, say "CRM", "HR, and "Sales" for instance?

  • Eric Ypsilantis

    I'm glad to hear you find the article helpful, Fred Thomas! You know, I had been asked this before back when I was less dangerous with JavaScript, and didn't think it would be possible given how I'm using the API - but let me ponder this and I'll get back to you here. Is the idea to only show the widget as online if a subset of the departments is online, but then not set the department to use in the widget automatically (let the user choose)?

  • Maria del Carmen Méndez

    Hi Eric.

    Great article for me!

    However in this link said that has to word automatically this doesn't happen.




  • DJ Buenavista Jr.
    Zendesk Customer Advocate

    Hi Maria,

    Thank you for reaching out to Zendesk Support.

    In regards to your concern, the following article mentioned how to present chat if a specific department is online. This means that the end-users can only access chat once a specific or the set department agents are online.

    The following instructions in this link are custom and it's not a native feature in Zendesk. As the disclaimer in this article mentioned, "This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Post any issues you have in the comments section or try searching for a solution online."

    Thank you!

    Kind regards,

    DJ Buenavista Jr. |
    Customer Advocacy Specialist |

  • Abdo

    thank you all 😊


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