Can I configure the Web Widget (Classic) to present Chat on my webpage only when a specific department is online?

Return to top
Have more questions? Submit a request


  • Fred Thomas

    This is a great resource Eric Ypsilantis! Given the example of the singular dept. "CRM", what would the code look like for multiple dept, say "CRM", "HR, and "Sales" for instance?

  • Eric Ypsilantis

    I'm glad to hear you find the article helpful, Fred Thomas! You know, I had been asked this before back when I was less dangerous with JavaScript, and didn't think it would be possible given how I'm using the API - but let me ponder this and I'll get back to you here. Is the idea to only show the widget as online if a subset of the departments is online, but then not set the department to use in the widget automatically (let the user choose)?


Please sign in to leave a comment.

Powered by Zendesk