Analyzing community activity

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8 Comments

  • Laurie

    Hi - for the first suggestion for how to use community data (Monitor unanswered questions and create tickets), I'm unclear how one would go about doing so from the Community Reporting dashboard.

    I don't currently see a filter to find unanswered posts in the reporting dashboard - how would we go about finding all the unanswered questions within a given time period? 

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  • Sophie McMonagle

    Hi Laurie,

    There is no direct way to filter unanswered posts using the reporting dashboard, so I've removed that point from the article. I'm sorry for any confusion.  

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  • Ann Chung

    Hello, What is the recipe to re-create this view in Explore? 

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  • Brett Bowser
    Zendesk Community Team

    Hi Ann,

    This data is not imported into Explore at this time. That being said, our Product Managers for Gather are looking into ways to capture this data using Explore in the future. In the meantime, you may want to set up Google Analytics in your Help Center as a workaround.

    Let me know if you have any other questions!

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  • Michelle Boehm

    Hi,

    Are there any updates regarding the future Explore capabilities Brett Bowser mentioned above?

    If not, are there any other recommended ways we could use Explore to measure Gather activity?

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  • Nicole S.
    Zendesk Community Team

    Hi Michelle, 

    No Gather datasets have been added to Explore yet, but they are still in the works. Your best bet for reporting on Gather at the moment is leveraging the API. 

    I'd be happy to help you out with how to use the API and/or Google Analytics if you have some specific things you're trying to report on. 

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  • Lacie Groffen

    I would love to hear more about how to leverage the API and/or Google Analytics. I am looking to get more Engagement data, traffic etc. 

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  • Nicole S.
    Zendesk Community Team

    Hi Lacie,

    We use Google Analytics to see how many pageviews of community content happen each month, and track this on an ongoing basis to see how things compare year over year. It's always important to remember that the majority of people who use and learn something from your community will be people who just read the content, and may never post or comment. A lot of people call these "lurkers" but I like to think of them as "learners." :)

    You can also use it to track which community posts get the most pageviews/traffic, and that can help you discern which kind of content and conversations are most utilized.

    The API can help you with a number of things, here's where you can find the information about all of the things you can pull from the API: Zendesk Help Center API documentation

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