Why did I receive a voicemail when Voicemail is disabled on my account?

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  • Sarah Rosenzweig

    As a customer who has opted against voicemail -- I'd much rather a customer get disconnected thinking their call dropped than create a message through an unsupported channel. We don't monitor voicemails, have them turned off, and recently had this occur in my account. I'm lucky I happen to spot them otherwise these customers would have been in the abyss for an unknown amount of time.


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