Configuring voicemail options

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7 Comments

  • Nathan Cassella

    A few questions on automating this because changing the VM greeting and schedule is very tedious.

    1. Is there a way to link greetings and schedules so that it plays specific greetings when you change a schedule? Example: we are open 8-3 on thanksgiving; I set a schedule for that day but still need to manually change all the VM greetings to a holiday closure notification.

    2. Is there a way to link greetings and settings to your holiday schedule? Example: I have all my holidays programmed, and I want to change the "Outside Schedule" VM greeting during those holidays without manually changing it for eight out of ten lines.

    3. Is there a way to specify specific start times on the holiday schedule? Example: At 3 pm on the 24th, we closed for thanksgiving until today, but I needed to have a completely different schedule just for one day.

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  • Neil
    Zendesk Customer Care
    Hi Nathan,

    To summarize the answer to your questions, it is not possible to perform these customized voicemail greeting settings you outlined. 
    At the moment the only way to have your voicemail greetings in line with your operating schedule would be to manually set them according to what the schedule is.
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  • Gerardo

    Hi, 

    Is there a way to set a voicemail option when holidays, for now I need to change the voicemail message every time manually if it is for outside business hours or holidays. 

    Or do you have any suggestion how to make this difference?

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  • brandon tidd
    Community Moderator
    The Humblident Award - 2021

    Hi Gerardo,

    Sorry to say that this is a manual effort currently.  I'd recommend adding your voice to the ongoing conversation about this very topic over in the product feedback section of our community.

    Brandon

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  • Josh Stein

    is there a way to put the phone to go straight to voicemail always? Our use case is that there is answering machine and we call back. 

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  • Josh Stein

    I.e. i want it to go straight to voicemail even when an agent is online.

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  • brandon tidd
    Community Moderator
    The Humblident Award - 2021

    Hey Josh Stein -

    The easiest thing to do would be to create a new group with no agents called "Voicemail" in it and route the calls to that group.  Then you could set a Trigger that if Ticket is created and Group is "Voicemail" then set the Group to "Support."  Note that in this case your Available Agents greeting would not play, only your Voicemail.  Hope this helps!

    Brandon

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