Question
I have a large number of closed tickets that I want to delete. How can I bulk delete closed tickets?
Answer
Use the bulk delete tickets API endpoint to delete closed tickets. This process is explained in more detail in the article: Bulk delete tickets via the API.
For more information on this endpoint, see our developer documentation on the Bulk Delete Tickets API endpoint. For information on how to use the Zendesk API, see the article: Making requests to the Zendesk API.
7 Comments
This should be easier, like as easy as it is to bulk delete non-closed tickets. You simply click the check box at the top of the view to select 30 at a time, and it's easy to delete in groups of 100. The same functionality should be accessible for closed tickets.
Hello Rudolph,
We appreciate the feedback and understand how these proposed changes would improve the functionality of your use case. I would recommend sharing this in our product feedback forums so our developers can consider these changes for future updates.
Best regards.
I agree. The check box on All Closed Tickets should allow you to bulk delete. Very time consuming having to delete individually.
We come across this situation pretty often with our clients where they need to be able to mass delete tickets for various reasons (e.g. spam in suspended tickets, to comply with government rules, etc). We developed this app that could be useful to mass delete tickets. As long as the tickets can be displayed in a ticket view (or is suspended ticket view), this app can delete them.
Martin Adimulia - Please let me know when your app is able to mass delete closed tickets, and we will be eager to purchase your product!
Hey Rudolph, yes the mass delete tickets app can delete closed tickets.
Why is there no checkbox on views with closed tickets? Now it is for me impossible to delete closed tickets older then x days... Is there another solution for this?
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