Question
I have a large number of closed tickets that I want to delete. How can I bulk delete closed tickets?
Answer
Use the bulk delete tickets API endpoint to delete closed tickets. This process is explained in more detail in the article: Bulk delete tickets via the API.
For more information on this endpoint, see our developer documentation on the Bulk Delete Tickets API endpoint. For information on how to use the Zendesk API, see the article: Making requests to the Zendesk API.
3 Comments
This should be easier, like as easy as it is to bulk delete non-closed tickets. You simply click the check box at the top of the view to select 30 at a time, and it's easy to delete in groups of 100. The same functionality should be accessible for closed tickets.
Hello Rudolph,
We appreciate the feedback and understand how these proposed changes would improve the functionality of your use case. I would recommend sharing this in our product feedback forums so our developers can consider these changes for future updates.
Best regards.
I agree. The check box on All Closed Tickets should allow you to bulk delete. Very time consuming having to delete individually.
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